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****THERE WILL BE NO WALK IN CLINIC ON 31ST MARCH or 7TH APRIL***

 

Brook Green Surgery Mission Statement 

“Each and every patient matters”

 

Our core values and principles which guide us are:

 

Patient – centered: Each patient’s individual needs and experience are our first consideration and at the heart of everything we do.

 

Quality:To provide the highest possible standards of care and treatment to patients with diversity, equity and equality of access.

 

Premises:To provide our patients with a clean, safe environment when they visit us.

 

Ethical:To work within an ethical framework at all times through a policy of openness and transparency.

 

Innovation:To continually innovate to bring about change for the wellbeing of our patients as efficiently as financial resources allow.

 

Teamwork:To work together and support each other for the benefit of our patients.

 

 Staff: To invest in the development of staff to provide a highly skilled workforce. Our staff are expected to display compassion, courtesy, professionalism and integrity in all their dealings with patients, their families and with each other.

NEW ELECTRONIC PRESCRIBING SERVICE

BROOK GREEN SURGERY now has a great new service:  we are associated with local pharmacies and it is now possible for patients to obtain their prescription medicines direct from the pharmacies without the need to collect a paper prescription from the Practice.  Come and join our Surgery to make the most of this service.

 

Friends & Family Survey

The Friends and Family Test (FFT) is a new feedback tool available from 1st December 2014 that supports the fundamental principle that... Read More

WE HAVE NOW INCREASED THE NUMBER AND TYPE OF DOCTOR APPOINTMENTS EACH DAY

New Online Booking: Make an appointment or request a repeat prescription.

We now have a new Fax Number: 020 3311 5335

YOU ARE NOW ABLE TO BOOK APPOINTMENTS ONLINE

IT IS ALSO POSSIBLE TO CANCEL APPOINTMENTS

 

Starting in January 2015 - New Walk-in Surgery - Same Day Appointments - at Brook Green Surgery 

Following patient feedback for more “on the day” appointments to be available, we are going to trial a new type of walk-in clinic every Tuesday and Thursday morning from 8.45-9.45am (starting on 6th January 2015). 

These appointments cannot be booked in advance and work on a first-come firstserved basis.  

They are meant for brief consultations or recent illnesses. Patients who come during these times will* be seen but may have to wait.(*If there is overwhelming demand you might be asked to await a later phone call from the doctor).

 

Following patient feedback we have recently done some work to update facilities at the surgery.  The entrance to the building has been redecorated and better lighting installed.  The patient toilet has also been redecorated and the woodwork around the sink replaced.  We have also installed some windowboxes at the front of the building and have been very pleased with all the positive feedback we have received about this. 

We welcome all patient feedback and if you would be interesteded in getting involved then please sign up for our Virtual Patient Group.  This group is only contacted by email and has been fundamental in identifying priority areas for change and improvement.  If you would like to join this group please contact a member of the reception team.

 

 

 

 

 

 

***THERE WILL BE NO WALK IN CLINIC ON 31ST MARCH or 7TH APRIL***

 

INCREASE IN APPOINTMENTS AVAILABLE

AT BROOK GREEN SURGERY

Following patient feedback we have increased the number and type of appointments available in order to reduce the waiting time for an appointment. We now offer a wide range of appointments including:

·         15 minute appointments bookable online/through the telephone booking system or directly with a receptionist

·         10 minute appointments bookable online/through the telephone booking system or directly with a receptionist

·         Telephone consultations bookable online/through the telephone booking system  or directly with a receptionist

·         On the day urgent appointments bookable only through reception

·         2 day urgent appointments bookable only through reception

We would welcome any feedback about the new appointments available and our aim is to ensure by offering more appointments that it is easier for patients to get the most suitable appointment when required.

NEW ONLINE BOOKING SYSTEM

 

We are pleased to announce a new on-line booking system and improved repeat prescribing service.  Although current systems will remain for a few months we are very keen that you sign up to our improved services.  Please download the Online Services Registration Form and bring it to the surgery with photo-id. Our receptionist will then issue you with a unique login name and password. For further information and form pleaseClick Here.

 

NEW NHS DATA COLLECTION PROGRAMME 

The government are planning to automatically extract patient data from GP records. Your date of birth, full postcode, NHS Number and gender rather than your name will be used to link your records in a secure system, managed by the HSCIC. Once this information has been linked, a new record will be created. This new record will not contain information that identifies you. The type of information shared, and how it is shared, is controlled by law and strict confidentiality rules. This data is intended only to be used purposes related to research and improving healthcare outcomes.

 

If you are happy for your information to be used then you do not need to do anything. We do not recommend that you opt out, however you may choose to do so. To help you make an informed choice you can visit this website to find more information, or download a leaflet here.

 

If you have decided to opt out of care.data the process is straightforward. If you opt-out now you can opt-in at any time in the future if and when you are happy to, and at a time of your choosing.

There is no "official" opt-out form but you can collect a leaflet  from reception or download it here . Complete this and either hand it in at reception or post or fax it to:

Brook Green Surgery

15 Brook Green

London W6 7BL

Fax: 020 3311 5335

We will then add two opt-codes (9Nu0 and 9Nu4) to your notes which will prevent your data from being extracted.

 

You may also decide to opt-out your children, or those for whom you have parental responsibility.

 

Alternatively you can write a letter to your surgery (giving full name(s) and DOBs and address) stating that you wish to opt-out of care.data.

 

You should not need to:

· make an appointment with your GP

· arrange to see your GP surgery's practice manager

· Ring your GP or GP surgery

 

If you go through this process for opting out you can assume that we will have taken the appropriate actions. However if you do require confirmation please leave your mobile telephone number and we will text this to you.

 

Like To Register?

New to the area and would like to join our practice? We would be happy to help you. Fill in our registration forms and come see us. Find out more

 

Friends & Family

The Friends and Family Test (FFT) is a new feedback tool available from 1st December 2014 that supports the fundamental principle that people who use NHS services should have the opportunity to provide feedback on their experience that can be used to improve services.  It is not a traditional survey.  It is a continuous feedback loop between patients and the surgery. The following principles apply:

 

  • The results will be available to the public and patients to inform individual patient decisions and choices.
  • Patients can feedback via FFT after each experience of a practice’s service if they wish via our website or paper copies in the surgery. FFT Survey
  • The process is simple for practices, patients & NHS England
  • The FFT is continuous, it is not a one off, traditional survey, or a scheduled feedback tool
  • The patient’s response is anonymous

 

(Site updated 30/03/2015)
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