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Friends & Family Survey

The Friends and Family Test (FFT) is a new feedback tool available from 1st December 2014 that supports the fundamental principle that... Read More


New Online Booking: Make an appointment or request a repeat prescription.

We now have a new Fax Number: 020 3311 5335











Tuesday 23rd December 2014                                     8am-8pm


Christmas Eve - 24th December 2014                          Open - 8am-6.30pm


Christmas Day - 25th December 2014                          Closed


Boxing Day - 26th December 2014                              Closed


Saturday 27th December 2014                                    Closed


Monday 29th December 2014                                      8am-8pm


Tuesday 30th December 2014                                     8am-8pm


New Year’s Eve – 31st December 2014                         Open - 8am-6.30pm


New Year’s Day – 1st January 2015                             Closed


Friday 2nd January 2015                                             8am-8pm


Saturday 3rd January 2015                                          9am-11am


If you need to speak to a doctor urgently outside opening hours please call the surgery on 020 7603 7563 to listen to details about Out of Hours Coverage or call 111.




Wishing you a very Merry Christmas and Happy New Year

Starting in January 2015 - New Walk-in Surgery - Same Day Appointments - at Brook Green Surgery 

Following patient feedback for more “on the day” appointments to be available, we are going to trial a new type of walk-in clinic every Tuesday and Thursday morning from 8.45-9.45am (starting on 6th January 2015). 

These appointments cannot be booked in advance and work on a first-come firstserved basis.  

They are meant for brief consultations or recent illnesses. Patients who come during these times will* be seen but may have to wait.(*If there is overwhelming demand you might be asked to await a later phone call from the doctor).










Following patient feedback we have increased the number and type of appointments available in order to reduce the waiting time for an appointment. We now offer a wide range of appointments including:

·         15 minute appointments bookable online/through the telephone booking system or directly with a receptionist

·         10 minute appointments bookable online/through the telephone booking system or directly with a receptionist

·         Telephone consultations bookable online/through the telephone booking system  or directly with a receptionist

·         On the day urgent appointments bookable only through reception

·         2 day urgent appointments bookable only through reception

We would welcome any feedback about the new appointments available and our aim is to ensure by offering more appointments that it is easier for patients to get the most suitable appointment when required.



We are pleased to announce a new on-line booking system and improved repeat prescribing service.  Although current systems will remain for a few months we are very keen that you sign up to our improved services.  Please download the Online Services Registration Form and bring it to the surgery with photo-id. Our receptionist will then issue you with a unique login name and password. For further information and form pleaseClick Here.



The government are planning to automatically extract patient data from GP records. Your date of birth, full postcode, NHS Number and gender rather than your name will be used to link your records in a secure system, managed by the HSCIC. Once this information has been linked, a new record will be created. This new record will not contain information that identifies you. The type of information shared, and how it is shared, is controlled by law and strict confidentiality rules. This data is intended only to be used purposes related to research and improving healthcare outcomes.


If you are happy for your information to be used then you do not need to do anything. We do not recommend that you opt out, however you may choose to do so. To help you make an informed choice you can visit this website to find more information, or download a leaflet here.


If you have decided to opt out of the process is straightforward. If you opt-out now you can opt-in at any time in the future if and when you are happy to, and at a time of your choosing.

There is no "official" opt-out form but you can collect a leaflet  from reception or download it here . Complete this and either hand it in at reception or post or fax it to:

Brook Green Surgery

15 Brook Green

London W6 7BL

Fax: 020 3311 5335

We will then add two opt-codes (9Nu0 and 9Nu4) to your notes which will prevent your data from being extracted.


You may also decide to opt-out your children, or those for whom you have parental responsibility.


Alternatively you can write a letter to your surgery (giving full name(s) and DOBs and address) stating that you wish to opt-out of


You should not need to:

· make an appointment with your GP

· arrange to see your GP surgery's practice manager

· Ring your GP or GP surgery


If you go through this process for opting out you can assume that we will have taken the appropriate actions. However if you do require confirmation please leave your mobile telephone number and we will text this to you.


Like To Register?

New to the area and would like to join our practice? We would be happy to help you. Fill in our registration forms and come see us. Find out more


Friends & Family

The Friends and Family Test (FFT) is a new feedback tool available from 1st December 2014 that supports the fundamental principle that people who use NHS services should have the opportunity to provide feedback on their experience that can be used to improve services.  It is not a traditional survey.  It is a continuous feedback loop between patients and the surgery. The following principles apply:


  • The results will be available to the public and patients to inform individual patient decisions and choices.
  • Patients can feedback via FFT after each experience of a practice’s service if they wish via our website or paper copies in the surgery. FFT Survey
  • The process is simple for practices, patients & NHS England
  • The FFT is continuous, it is not a one off, traditional survey, or a scheduled feedback tool
  • The patient’s response is anonymous


(Site updated 05/02/2015)
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