Brook Green Surgery, 15 Brook Green, London, W6 7BLTel: 020 7603 7563
“Each and every patient matters”
Our core values and principles which guide us are:
Patient – centered: Each patient’s individual needs and experience are our first consideration and at the heart of everything we do.
Quality:To provide the highest possible standards of care and treatment to patients with diversity, equity and equality of access.
Premises:To provide our patients with a clean, safe environment when they visit us.
Ethical:To work within an ethical framework at all times through a policy of openness and transparency.
Innovation:To continually innovate to bring about change for the wellbeing of our patients as efficiently as financial resources allow.
Teamwork:To work together and support each other for the benefit of our patients.
Staff: To invest in the development of staff to provide a highly skilled workforce. Our staff are expected to display compassion, courtesy, professionalism and integrity in all their dealings with patients, their families and with each other.
BROOK GREEN SURGERY IS NOW CLOSED ON SATURDAYS (from 12th November 2016)
FOLLOWING PATIENT FEEDBACK WE HAVE DECIDED TO CHANGE THE WAY WE OFFER APPOINTMENTS IN ORDER TO RESPOND TO PATIENT NEED. WE WILL NO LONGER OFFER SATURDAY MORNING APPOINTMENTS HERE AT BROOK GREEN SURGERY BUT SATURDAY AND SUNDAY APPOINTMENTS WILL BE AVAILABLE AT OUR WEEKEND HUB SURGERIES AND ARE BOOKABLE THROUGH THE RECEPTION TEAM AS NORMAL.
WE WILL NOW BE OFFERING AN EXTRA 2 HOURS PER WEEK OF APPOINTMENTS SPREAD OVER MONDAY, TUESDAY AND FRIDAY EVENINGS. EVENING APPOINTMENTS ON THESE 3 EVENINGS WILL NOW RUN FROM 6.30-8.30
NEW ELECTRONIC PRESCRIBING SERVICE
BROOK GREEN SURGERY now has a great new service: we are associated with local pharmacies and it is now possible for patients to obtain their prescription medicines direct from the pharmacies without the need to collect a paper prescription from the Practice. Come and join our Surgery to make the most of this service.
Friends & Family Survey
The Friends and Family Test (FFT) is a new feedback tool available from 1st December 2014 that supports the fundamental principle that... Read More
WE HAVE NOW INCREASED THE NUMBER AND TYPE OF DOCTOR APPOINTMENTS EACH DAY
New Online Booking: Make an appointment or request a repeat prescription.
YOU ARE NOW ABLE TO BOOK APPOINTMENTS ONLINE
IT IS ALSO POSSIBLE TO CANCEL APPOINTMENTS
Walk-in Clinic is on Tuesday and Friday morning. Please come and book in at reception between 8.30-8.45am.
These appointments cannot be booked in advance and work on a first-come firstserved basis.
They are meant for brief consultations or recent illnesses. Patients who come during these times will* be seen but may have to wait.(*If there is overwhelming demand you might be asked to await a later phone call from the doctor).
Following patient feedback we have recently done some work to update facilities at the surgery. The entrance to the building has been redecorated and better lighting installed. The patient toilet has also been redecorated and the woodwork around the sink replaced. We have also installed some windowboxes at the front of the building and have been very pleased with all the positive feedback we have received about this.
We welcome all patient feedback and if you would be interesteded in getting involved then please sign up for our Virtual Patient Group. This group is only contacted by email and has been fundamental in identifying priority areas for change and improvement. If you would like to join this group please contact a member of the reception team.
TELEPHONE BOOKING SYSTEM
THE PATIENT PARTNER TELEPHONE BOOKING SYSTEM CONTRACT HAS COME TO AN END AND A DECISION HAS BEEN TAKEN NOT TO RENEW THIS CONTRACT AT THIS TIME UNLESS A MORE COST EFFECTIVE AND EFFICIENT SYSTEM IS IDENTIFIED BY THE CCG
MANY PATIENTS ARE NOW USING THE ONLINE BOOKING SYSTEM WHICH HAS HAD EXCELLENT FEEDBACK.
PLEASE SPEAK TO A MEMBER OF THE RECEPTION TEAM TO REGISTER AND RECEIVE A USERNAME AND PASSWORD OR REGISTER ONLINE
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